The PR Verdict On Paula Deen’s Apology (Again)
From the frying pan to….yesterday Paula Deen, the queen of comfort cooking, faced Matt Lauer, and the outcome was not so comfortable for either one. Some have criticized Lauer for his brusque grilling of Deen. My view is that he took a no-nonsense approach, cutting to the business issues and her motive for finally living […]Read More
Are Celebrities Worth The PR Risk?
Tiger Woods’ fall from grace, and his long climb back, was the gift that kept on giving for PR and reputation experts. But it also teed up a round of fresh concern about getting in bed with celebrities. Since then, there have been other reputation crises (Lance Armstrong) as well as more minor gaffes from […]Read More
Is Tiger Woods Back?
“Winning Takes Care of Everything,” boasts the ad. Sponsored by Nike, the only brand that stuck by the disgraced golfer as he struggled to get his reputation out of the rough, it has an impertinence that’s gotten everyone talking. It’s confident, even cocky, and most importantly, buzzworthy. A winner for Nike. Yet the tone is […]Read More
How To Create Brand Advocates And Evangelists
It was Guy Kawasaki, former Chief Evangelist at Apple and instinctive PR expert, who coined the phrase “evangelism marketing.” Since then, all types of companies have been trying to let loyal customers do their brand building for them. Social media makes that more accessible and easier than ever. But true brand advocacy usually happens organically. The […]Read More
Naming Storms Is A PR Blowout For The Weather Channel
I found #Nemo! This, and hundreds of other tweets about the blizzard bearing down on the East Coast helped propel it to the top of Twitter’s trending topics. And, barring a lawsuit brought by Disney, it’s a cool bit of PR bluster by The Weather Channel, who’s responsible for the nickname that’s been widely adopted […]Read More