A-Rod must’ve missed our previous post about how to make a home run of an apology. If he had, he might have known not to focus on himself more than the fans, or to come across as “defensive or self-pitying.” Our founder and CEO Dorothy Crenshaw was one of the communications experts discussing the A-Rod apology in this Daily News piece, and discusses the best ways to handle a public apology, when it’s necessary.
Check out the full story here!