public relations

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June 26, 2009

Why Are They Saying Those Things About You?

by: in: celebrity, Crenshaw Communications, crisis management, public relations, reputation, social media

  A while back, I was startled to see some harsh criticism of me on an IT Internet forum. People were calling Dorothy Crenshaw incompetent and even demanding that I be fired…which I thought was pretty unfair considering I didn’t have a clue what they were talking about.  Of course, it wasn’t about me.  It turned out that…
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June 24, 2009

Investing in the Recovery: Why PR?

by: in: advertising, Crenshaw Communications, public relations, reputation

Although the economic recovery is still far from certain, some in our business are preparing for it in plans for new new hiring, deal-making and restructuring, as reported in today’s New York Times. This is smart thinking, and it gives me hope that the outdated “conventional wisdom” of cutting discretionary marketing spending during a recession has…
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June 21, 2009

A Thumbs Up For "Old" Ideas

by: in: communications, creativity, Crenshaw Communications, public relations

In any creative business, there’s a funny tendency for people to become attached to favorite concepts and tactics…especially those oh-so-inspired program ideas that no client ever actually bought. Then there’s the reverse of that, which is the “been there, done that” stigma that kills ideas thought to be too obvious, or “not differentiated.” I’ve been…
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June 15, 2009

Zen And The Art of Mindful Multitasking

by: in: Crenshaw Communications, public relations, technology

    Do I have your attention? I didn’t think so. In a world of hyperlinked blogs, pop-up emails, and 140-character updates, it’s natural to wonder about attention span, and whether ours is stretched to the limit. In the agency business, “attention-shifting” is a professional hazard and practically a pre-requisite for success.  I blame the business,…
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June 12, 2009

Twitter: Is Anyone Listening?

by: in: branding, communications, Crenshaw Communications, public relations, social media

  During the months I’ve spent reading about and using Twitter, I’ve analogized it to many things, depending on my mood and its usefulness. At various times, I compare it to: a cocktail party; a real-time search engine; email for exhibitionists; a high-school popularity contest; and heroin.  Personally, I find it both frustrating and fascinating. But,…
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June 10, 2009

Has Twitter Jumped The Shark?

by: in: advertising, communications, Crenshaw Communications, public relations, social media, technology

      It’s a running joke among people in communications that, today, everyone’s a social media expert.  Those who aren’t experts are usually self-proclaimed evangelists, mavens, gurus, specialists, advocates, or at the very least, enthusiasts. It’s striking, isn’t it, how quickly so many have become so adept at using new networks, platforms, strategies, and tools? …
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June 8, 2009

Is Innovation A Victim of Its Own PR?

by: in: public relations, technology

  I was startled to read Michael Mandel’s provocative BusinessWeek article describing the failed promise of American innovation over the past ten years.  It makes a pretty persuasive case, documenting our innovation shortfall in key industries and linking it to the US trade deficit, our debt load (taken on under false expectations of compensation increases) and even the…
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June 3, 2009

The Few, the Proud…. the Tobacco Executives

by: in: advertising, Crenshaw Communications, public relations, reputation, social media

The American Legacy Foundation has been using “reality advertising” in its anti-smoking campaigns targeted to young people for years, with mixed reviews from the marketing community for tactics that are occasionally heavyhanded.  But, its 2009 campaign featuring new TV spots takes the reality up a notch. What’s more, it moves away from the health messages typical of many…
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May 27, 2009

Citizen Advertising? The Future of Sponsored Conversations

by: in: Crenshaw Communications, public relations, reputation, social media

  Note: No cash or gifts were received for the writing of this post.   I’m being facetious, but, if this were a “sponsored” post, would you feel skeptical about the opinions expressed here? Or, would you applaud my “transparency?”   That’s one of the issues at the heart of the debate around sponsored blog…
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May 22, 2009

Partnership Unlimited

by: in: communications, Crenshaw Communications, leadership, public relations

Spending  time at the international meeting of our sister consultancies (www.proi.org) has given me the chance to catch up with colleagues, commiserate about the economy, and share insights about trends affecting our business.  The caliber of the firms in our global partnership is extraordinarily high, and the discussions have been both passionate and eye-opening.  It also…
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April 30, 2009

Branding A Pandemic or "Aporkalypse Now"

by: in: communications, Crenshaw Communications, crisis management, public relations, social media

The media buzz surrounding the influenza virus formerly known as swine flu has resulted in an epidemic of both controversy and criticism.  Is it overkill? Many think so. But over the past 24 hours, the PR offensive around the flu hasn’t been about prevention or panic…it’s about the virus’s brand.  As of yesterday, the World…
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April 27, 2009

Can Craigslist Limit the Damage?

by: in: communications, Crenshaw Communications, crisis management, public relations, reputation

  We’ve seen all kinds of business crises in the past several weeks, from the #Amazonfail glitch that took over Twitter to the Domino’s Pizza social media storm.  But, from a PR perspective, it doesn’t get much worse than having your brand be the descriptor for a horrifying crime. Yes, it’s happened before to Craigslist, and…
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April 20, 2009

Ford Throws A Social Media Fiesta

by: in: communications, Crenshaw Communications, public relations, social media

At last, some good news from Detroit…or at least, an interesting move in which the words “bailout” and “bankruptcy” have no place. Ford recently announced that it will offer Fiesta subcompact cars to 100 Web types – bloggers, Twitter rockstars,  and social media influencers – for six months.  The lucky 100 will receive car insurance and gas, so they can test-drive the Fiestas…
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February 18, 2009

Frugal is the New Black

by: in: communications, Crenshaw Communications, marketing, public relations

Last night I had dinner with an old friend who does stock market analysis, and our conversation around the economy was pretty much “an orgy of pessimism,”  in the words of Philippe Daumann. But, enough about that. The more interesting part of the discussion was about “the new frugal.”  My friend feels that no marketers have yet managed to align…
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February 9, 2009

A New Chapter

by: in: public relations

Today marks our official rebranding as Crenshaw Communications, and we couldn’t be prouder or more energized. Though we’ve all been working together at Stanton Crenshaw, our old firm, for many years, it’s exhilarating to launch a new brand and website. I’ve had my own PR business, in a partnership, for over a dozen years, so…
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January 30, 2009

The "Massification" of the President

by: in: public relations

Never in history has the person occupying the Oval Office been so marketed, merchandised, packaged, promoted, and, well, exploited.  His theme of “change” was reduced to a cliche when adopted by so many marketers, and there’s been a bit of a media backlash against a slew of dubious Obama products.  (Even NBC’s “Today” Show devoted…
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January 21, 2009

Twitter and the Memphis Blues

by: in: public relations

First the Motrin Moms bring down an ad campaign, now an entire city’s a-Twitter over an ill-advised post!  The flap over the Ketchum executive who  used Twitter to insult Memphis, corporate headquarters of FedEx , which happens to be one of Ketchum’s larger clients (while on the way to deliver a presentation  to FedEx execs about…
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