reputation

6
August 14, 2009

Astroturf: PR’s Dirty Battleground

by: in: communications, Crenshaw Communications, public relations, reputation

If social media is the PR industry’s shiny new object, then fake-grassroots activities – known as “astroturfing” is its dirtiest open secret. I’m embarrassed to say that I haven’t followed the policy details of the healthcare debate, yet. it’s driving me crazy. Not just the ballooning price of coverage for my employees. Or even the $4500…
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1
August 3, 2009

Don't Get Mad, Get Online; Social Media As Bully Pulpit

by: in: Crenshaw Communications, public relations, reputation, social media

  Social media has become not only a way to connect with friends and contacts, but a bully pulpit about customer service. Today’s Wall Street Journal features yet another story about large companies who act fast to avert PR disaster when someone complains publicly about their service or brand.   And, why not? Who hasn’t used…
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2
July 17, 2009

Can United Fix Its Broken Reputation?

by: in: Crenshaw Communications, crisis management, public relations, reputation, social media

After musician Dave Carroll’s pricey guitar was damaged following a United Airlines trip to Nebraska back in 2008, the guitar wasn’t the only thing that that took a beating. Now, United is grappling with a battered reputation, and Carroll has become a poster child for frustrated consumers. If you somehow missed the story, here’s the summary. After…
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0
July 13, 2009

Citizen Advertising, 2.0

by: in: advertising, celebrity, communications, creativity, Crenshaw Communications, reputation, social media, technology

  My Twitter account was recently suspended.  It was an accidental move apparently caused by an attempt to control spam, and it was rectified within 24 hours or so.  But for a short time, I was one of hundreds of legitimate users left out in the cold, vainly posting messages asking assistance. As one fellow complainer posted to…
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4
June 29, 2009

PR Means Having To Say You’re Sorry

by: in: communications, Crenshaw Communications, crisis management, leadership, public relations, reputation

The sad and sudden demise of pop superstar Michael Jackson may have knocked Governor Mark Sanford off the front pages for a weekend, but it didn’t let him off the hook. Governor Sanford’s may have been the most ill-conceived and badly delivered apology of the decade. And, that’s saying something.  I was one of several PR…
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2
June 26, 2009

Why Are They Saying Those Things About You?

by: in: celebrity, Crenshaw Communications, crisis management, public relations, reputation, social media

  A while back, I was startled to see some harsh criticism of me on an IT Internet forum. People were calling Dorothy Crenshaw incompetent and even demanding that I be fired…which I thought was pretty unfair considering I didn’t have a clue what they were talking about.  Of course, it wasn’t about me.  It turned out that…
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2
June 24, 2009

Investing in the Recovery: Why PR?

by: in: advertising, Crenshaw Communications, public relations, reputation

Although the economic recovery is still far from certain, some in our business are preparing for it in plans for new new hiring, deal-making and restructuring, as reported in today’s New York Times. This is smart thinking, and it gives me hope that the outdated “conventional wisdom” of cutting discretionary marketing spending during a recession has…
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0
June 3, 2009

The Few, the Proud…. the Tobacco Executives

by: in: advertising, Crenshaw Communications, public relations, reputation, social media

The American Legacy Foundation has been using “reality advertising” in its anti-smoking campaigns targeted to young people for years, with mixed reviews from the marketing community for tactics that are occasionally heavyhanded.  But, its 2009 campaign featuring new TV spots takes the reality up a notch. What’s more, it moves away from the health messages typical of many…
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0
May 27, 2009

Citizen Advertising? The Future of Sponsored Conversations

by: in: Crenshaw Communications, public relations, reputation, social media

  Note: No cash or gifts were received for the writing of this post.   I’m being facetious, but, if this were a “sponsored” post, would you feel skeptical about the opinions expressed here? Or, would you applaud my “transparency?”   That’s one of the issues at the heart of the debate around sponsored blog…
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0
April 27, 2009

Can Craigslist Limit the Damage?

by: in: communications, Crenshaw Communications, crisis management, public relations, reputation

  We’ve seen all kinds of business crises in the past several weeks, from the #Amazonfail glitch that took over Twitter to the Domino’s Pizza social media storm.  But, from a PR perspective, it doesn’t get much worse than having your brand be the descriptor for a horrifying crime. Yes, it’s happened before to Craigslist, and…
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0
April 22, 2009

Staying Green When You're in the Red

by: in: Crenshaw Communications, crisis management, reputation

  For the past several years, just before Earth Day, we’ve done a survey on behalf of Call2Recycle, a battery and product collection and recycling program, about “green guilt,” a term we coined that’s pretty self-explanatory. Green guilt is what you feel when you toss your soda can into the regular garbage, or shove that once-trendy-but-now-obsolete…
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0
April 16, 2009

When Bad Things Happen To Good Brands

by: in: communications, Crenshaw Communications, crisis management, reputation, social media

  Too often, a company’s own failings can put its brand at risk.  But, as the world knows, sometimes — well, stuff just happens.  Earlier this week, Domino’s Pizza found itself facing a brand reputation crisis when two North Carolina store employees videotaped themselves doing disgusting things to food and placed the video on YouTube…
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0
April 13, 2009

Amazon Turns Up the Gay-dar?

by: in: communications, Crenshaw Communications, crisis management, reputation, social media

  Last week a friend joked that, based on her Caucasian husband’s onetime purchase of a novel by bestselling author Toni Morrison as a gift on amazon.com, the site now “thinks he’s an African-American lesbian,” and we had a laugh about the advantages (and drawbacks) of collaborative filtering software.   So, I was unaware of the furor surrounding an apparent change…
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