client communication

October 8, 2015

What (PR) Clients Say, And What They Really Mean

by: in: Crenshaw Communications, imPRessions, public relations

A skill that can be particularly important for PR agencies or any client service business is what’s known as “active listening.” What clients say isn’t always what they mean. At least, not entirely. There’s sometimes an unspoken communication beneath comments from clients and business associates – if you’re listening for it, that is. We decided…
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