client service

May 29, 2018

Things Your PR Firm Should Tell You (That You May Not Want To Hear)

by: in: Crenshaw Communications, PR Fish Bowl, public relations

The PR agency/client relationship can be a delicate dynamic, especially when things aren’t all rosy. The fortunes of a company and its PR agency are inextricably linked, and a good PR team  must have the confidence and courage to deliver bad news when necessary. After all, PR pros are in the communications business. To the client,…
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October 5, 2010

Five Things I Learned On The Client Side

by: in: communications, Crenshaw Communications, public relations

Guest post by Patricia Gibney After many years in the agency world – from boutiques to multinationals – I found myself in that magical place called in-house. As a client, I looked forward to developing a company-wide communications strategy. I envisioned following an orderly protocol for media relations, being the internal expert and adviser to senior…
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