Typically, a consumer or B2B PR firm will put forth some resolutions to improve agency performance and delivery on key strategic communications plans. As we approach the beginning of 2014, we offer up a few recommendations for the agency-client team to make for a truly fruitful relationship in the New Year and beyond.
Be fearless in critiquing work. In a positive, constructive way. Quantify your critique with some hard facts and never bring up a problem without offering potential solutions to course-correct. Most importantly, don’t let your ego get in the way of valuable feedback.
Work smarter and faster. As a team, anticipate critical dates and what your competition may do. Create tight, yet workable deadlines that always keep your client’s work ahead of the pack. Dynamism is often the key to re-energizing and improving agency-client outcomes.
Shake up the tools in the toolbox. Tools can mean agency team members (is it time to rotate in a new player with a valuable skill set?) or tactical PR “weaponry.” Consider this, is a competitor doing something attention-worthy that must be countered? Is it time to re-assess how the company announces news? Consider tossing the typical press release in exchange for something more social-media minded, if appropriate.
Remember Ed Koch. New York PR pros know that the famous mayor strode down the streets of Manhattan asking locals “How am I doing?” This is an excellent question that PR agencies and clients should ask of each other on a regular basis. Both parties will benefit from the honest exchange.
Own the data. Significant and often, edgy, research can be the key to which story is reported on, or which spokesperson is chosen for an interview. PR agencies and clients should strive to own stats of interest to media and target audiences. Collaborating on research projects can also strengthen the bond as you both become even more well-informed about a client’s industry and business.
Here’s to a year full of successful PR agency-client collaborations. Get started, the clock is ticking!