Brand storytelling and PR – what’s really new here? The truth is, marketers have been telling brand stories through paid media, branded events, and, lately, brand journalism, also known as owned media. Make no mistake, a well-crafted 30-second television spot can tell a resonant story. But the heart of brand storytelling lies with public relations.
I first heard the term from my friend Robbie Vorhaus, at least a decade ago. Robbie was ahead of his time. It took a few more years for storytelling to become a buzzword, and for public relations to realize that it’s what we do. To paraphrase Seth Godin, “Marketing PR isn’t about the stuff you sell; it’s about the stories you tell.” Here’s why.
PR breaks news. A new product or, even better, a new category, means a fresh story. Traditional public relations tactics are therefore inherently valuable in helping to break and shape those stories. While true category creators are rare, any business or brand that disrupts the status quo has a huge opportunity to define its category and own the narrative over the long term. Think about Amazon, Starbucks, Red Bull, and Facebook. Different categories, but each was a creator, and each was able to craft a unique brand narrative through traditional and social media. In most cases, it happened without benefit of advertising or direct marketing.
PR digs deep. A well-crafted public relations campaign can typically go much deeper than paid media. Advertising space and time comes at a cost, so explanations about brand origins, background, or how things work take a back seat to a sales message. The backstory is particularly valuable in healthcare and technology PR sectors, where products often require a degree of education. Storytelling naturally lends itself to earned media, including long-form journalism and blogging. As a bonus, it’s often more credible.
Brand trust is at a premium. Corporate scandals, executive misbehavior, privacy breaches – these and more have been amplified by the relentless news cycle, and they’ve threatened public trust in major brands. Moreover, millennials, the largest demographic in the U.S., are known to be skeptical of traditional marketing and advertising. It adds up to a picture where brand stories told by others – customers, stakeholders, partners, and journalists, – have greater resonance than those told by the companies themselves.
PR blends creative packaging with a journalistic sensibility. We specialize in grabbing the attention of journalists and influencers with a story pitch that plays up what is relevant and compelling about the narrative; in other words, we package the story. Yet, to rise to the top, it needs to conform to a journalist’s needs; the classic “who, what, when, where, and why” that seizes an editor’s attention and makes it legitimate.
PR connects the dots. A skilled practitioner knows how to make connections between brand messages and attributes and other, larger stories. And its outcome is ultimately about building a bridge between a brand and its audience.
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