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crisis management • December 29, 2011
The Top Ten PR Blunders of 2011
When a serious setback or crisis occurs, not even the most talented PR pro can make it go away. Yet, a poor response invites reputation damage, while proper handling can help mitigate or limit it. Here’s my “Top 10” list, from a communications perspective, of the most badly handled public situations of the year. 10. Governor […]
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crisis management • November 14, 2011
When PR And Legal Strategies Clash
A recent episode of “The Good Wife” offers a highly entertaining look at crisis management inside a law firm and the tension between PR advice and legal counsel. A strategy session for a client whose tainted cheese has sickened dozens of schoolchildren erupts in war between the attorney, who wants to stonewall media calls, and a $60,000-a-month spinmeister (played to […]
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crisis management • November 9, 2011
UnHappy Valley: Penn State’s Massive PR Fumble
“… I wish to say that Tim Curley and Gary Schultz have my unconditional support. I have known and worked daily with Tim and Gary for more than 16 years. I have complete confidence in how they have handled the allegations about a former University employee. Tim Curley and Gary Schultz operate at the highest […]
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crisis management • November 2, 2011
Herman Cain’s PR Problem
Until recently, Herman Cain had shown himself to be a pretty savvy communicator. The plainspoken ex-pizza prez showed he understands the value of a simple idea, well packaged and often repeated, with his “9-9-9” tax proposal. (No one understood it, he couldn’t really explain it, but everyone knew about it. Can you say that about […]
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crisis management • July 20, 2011
Was The Murdoch’s "Humble Pie" Good PR?
As he prepared to face a day’s worth of questioning by British lawmakers about the News Corp. phone-hacking crisis, Rupert Murdoch was set to serve up a carefully crafted statement that began,”This is the most humble day of my life.” But Murdoch was rushed into questioning and had to wait until later to try to […]
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