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crisis management • June 29, 2009
PR Means Having To Say You’re Sorry
The sad and sudden demise of pop superstar Michael Jackson may have knocked Governor Mark Sanford off the front pages for a weekend, but it didn’t let him off the hook. Governor Sanford’s may have been the most ill-conceived and badly delivered apology of the decade. And, that’s saying something. I was one of several PR […]
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crisis management • June 26, 2009
Why Are They Saying Those Things About You?
A while back, I was shocked to see some harsh criticism of me on an IT Internet forum. Strangers were calling Dorothy Crenshaw incompetent and even demanding that I be fired…which I thought was pretty unfair considering I didn’t have a clue what they were talking about. I quickly realized it wasn’t about me. It […]
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crisis management • May 12, 2009
Facebook And Holocaust Deniers: Reaching A Boil
Over the past several days the blogosphere’s been on fire with news of Facebook’s refusal to take down pages by groups who deny that the Holocaust occurred. In defending its policy, Facebook spokesperson Barry Schnitt said, “We want (the site) to be a place where people can discuss all kinds of ideas, including controversial ones.” To those pressing Facebook to […]
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crisis management • April 30, 2009
Branding A Pandemic Or “Aporkalypse Now”
The media buzz surrounding the influenza virus formerly known as swine flu has resulted in an epidemic of both controversy and criticism. Is it overkill? Many think so. But over the past 24 hours, the PR offensive around the flu hasn’t been about prevention or panic…it’s about the virus’s brand. As of yesterday, the World […]
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crisis management • April 27, 2009
Can Craigslist Limit The Damage?
We’ve seen all kinds of business crises in the past several weeks, from the #Amazonfail glitch that took over Twitter to the Domino’s Pizza social media storm. But, from a PR perspective, it doesn’t get much worse than having your brand be the descriptor for a horrifying crime. Yes, it’s happened before to Craigslist, and maybe […]
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