"Thanks For Suing Us!" Taco Bell Takes On "Beef-Gate"
A California woman’s beef with Taco Bell over the ingredients in her taco served up an interesting crisis management case study last week. The food fight has turned into a class-action lawsuit alleging false advertising by the chain. The suit claims its tacos are only 36 percent beef, which, if true, means they wouldn’t even […]
Read MoreBanned-Ad Gimmick Loses Super Bowl PR Points
As Super Bowl XLV approaches, marketing pundits are suiting up for the ad-stravaganza, but I’m naturally more interested in the PR Bowl. It’s a big part of the marketing investment, and it’s fun to watch brands try to score free media coverage weeks ahead of time. But, one much-practiced play that’s losing ground is the “banned” ad. […]
Read MoreFive Ways To Win The Big Pitch
Guest post by Patricia Gibney A large, competitive agency search can be time-consuming and crazy-making for everyone. It helps when a search consultant is involved, but that happens less frequently in these days of tight budgets. Often the client is on its own — and frequently in unfamiliar territory. The result: agency teams don’t have the […]
Read MoreWhen Should An Agency Fire A Client?
Towards the end of season four of “Mad Men,” we see Don Draper take out a full-page ad in The New York Times to announce that his firm will no longer accept tobacco clients. The ad paints the move as an ethical decision and even implies that the agency’s split from its largest client, Lucky Strike, […]
Read MoreTrust And The Age Of Prank PR
It seemed like a bold PR strategy and a decisive move toward corporate responsibility and transparency. Chevron Vice Chairman George L. Kirkland said. “We’ve got problems and challenges, and we too make mistakes, but we’re telling truths no one usually tells, and looking wide-eyed into the future.” Wow. Except he never said it, of course. […]
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