When Brands Try To Be Cool
Recently, RadioShack announced that it’s changing its name. Or, more precisely, it wants you to use its nickname. In what’s billed as an informal move, the retailer has launched a campaign inviting us to call it “The Shack.” I can understand wanting to lose the dated “Radio,” which connotes a bygone technology era. And, the chain […]
Read MoreDon’t Get Mad, Get Online; Social Media As Bully Pulpit
Social media has become not only a way to connect with friends and contacts, but a bully pulpit about customer service. Today’s Wall Street Journal features yet another story about large companies who act fast to avert PR disaster when someone complains publicly about their service or brand. And, why not? Who hasn’t used social media […]
Read MoreWas The Beer Summit A Teachable Moment?
What is it about beer? Former President George Bush was elected partly because he was a guy most Americans could imagine sitting down and having a beer with…ironic, given the fact that he doesn’t touch the stuff. This week, knocking back a cold one became the symbol for a “cooling off” event involving President Obama, […]
Read MoreIt’s No Contest, The Netflix Prize Is A Winner
Partly because I gave four stars to Woody Allen’s Manhattan, Netflix is recommending the dark and brooding East German indie The Lives of Others. Hmmm. I don’t know about you, but for me, recommendation engines that try to predict our likes and dislikes in books and movies usually miss the mark. I’m talking about the collaborative filtering […]
Read MoreZappos And The Social Media Myth
It’s a common perception that Zappos, which was just acquired by Amazon.com, was able to build its brand, and even its business, on the strength of social media. After all, CEO Tony Hsieh is a Twitter celebrity with over a million followers. Zappos encourages its employees to Twitter, and more than 400 do. A model of […]
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