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Crenshaw Communications • July 22, 2009
Cola Rivals Engage…With Each Other
It took me a while to get the Coke-Pepsi social media handshake thing. I’m referring to that moment of Twitter diplomacy a couple of weeks ago. The brand rivals agreed to make nice and follow one another, through a notably civil but tepid public exchange of updates. The detente was a response to a challenge by Australian marketing firm […]
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Crenshaw Communications • July 20, 2009
Cronkite, Media, and The Way It Was…
Just as there will never be another pop star like the late Michael Jackson, there can never be another journalist like Walter Cronkite. In ways that partly parallel the music industry, traditional broadcast journalism has changed dramatically since those quaint days of of the three-channel, black-and-white TV universe. In both industries, changing technology, demographics, and economic […]
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Crenshaw Communications • July 17, 2009
Can United Fix Its Broken Reputation?
After musician Dave Carroll’s pricey guitar was damaged following a United Airlines trip to Nebraska back in 2008, the guitar wasn’t the only thing that that took a beating. Now, United is grappling with a battered reputation, and Carroll has become a poster child for frustrated consumers. If you somehow missed the story, here’s the […]
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Crenshaw Communications • July 15, 2009
The Art Of Saying Nothing
Since Samuel Alito’s famous confirmation hearings where he hedged even the question of whether he liked Bruce Springsteen, the art of saying nothing has gained favor in high-stakes Washington proceedings. The latest case is Supreme Court nominee Sonia Sotomayor. Her carefully scripted answers, calm demeanor and physical composure throughout two days of hearings have been remarkable. Michael Wolff implied […]
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Crenshaw Communications • July 13, 2009
Citizen Advertising, 2.0
My Twitter account was recently suspended. It was an accidental move apparently caused by an attempt to control spam, and it was rectified within 24 hours or so. But for a short time, I was one of hundreds of legitimate users left out in the cold, vainly posting messages asking assistance. As one fellow complainer posted to the […]
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