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social media • July 17, 2009
Can United Fix Its Broken Reputation?
After musician Dave Carroll’s pricey guitar was damaged following a United Airlines trip to Nebraska back in 2008, the guitar wasn’t the only thing that that took a beating. Now, United is grappling with a battered reputation, and Carroll has become a poster child for frustrated consumers. If you somehow missed the story, here’s the […]
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social media • July 13, 2009
Citizen Advertising, 2.0
My Twitter account was recently suspended. It was an accidental move apparently caused by an attempt to control spam, and it was rectified within 24 hours or so. But for a short time, I was one of hundreds of legitimate users left out in the cold, vainly posting messages asking assistance. As one fellow complainer posted to the […]
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social media • July 9, 2009
Michael Jackson Makes Internet History
It’s ironic that Michael Jackson had planned a series of “comeback” concerts scheduled to begin shortly before his death, since no comeback could have matched the media storm surrounding his passing and subsequent memorial service. The service, which was televised, live-streamed, and followed closely by millions on social networking sites in real time, has been called the largest […]
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social media • July 7, 2009
Is A “Whisper Campaign” Good PR?
This Sunday I was among many PR professionals who read a lengthy New York Times piece titled “Spinning the Web: P.R. in Silicon Valley.” It recounted the launch of a tech start-up by a youngish publicist using her social and business connections to generate positive buzz through “whispering” to influential non-journalists. One point of the piece is that […]
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social media • July 2, 2009
Why Twitter’s Fuzzy Follower Math Doesn’t “Follow”
Since the rise of Facebook and LinkedIn, online connections have become a visible form of social currency. But, given its one-way follow model, where anybody can basically follow anyone else, Twitter has taken the numbers race to another level. In fact, Facebook may be about to change its follow set-up to be more like Twitter. Mashable […]
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