Posts By: Dorothy Crenshaw

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April 1, 2016

What Master Interviewers Can Teach PR People

by: in: Crenshaw Communications, imPRessions, public relations

Because we spend time preparing clients for meetings with journalists, PR people tend to study media interviews from the view of the person getting the questions. During this crazy political primary season, interview-watching is a spectator sport, usually starring Donald Trump. Yet something changed this week. Trump has had interviews with conservative Wisconsin radio personality…
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February 18, 2016

Apple’s PR Showdown

by: in: communications, Crenshaw Communications, imPRessions, public relations

It’s been a tough few months for Apple’s PR team. After it reported a slowing of its normally torrid sales growth, market-watchers and media speculated that Apple was showing signs of weakness. As investors turned bearish, Google parent company Alphabet surpassed Apple in market capitalization – a psychological milestone. Apple, usually in the driver’s seat…
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February 4, 2016

Martin Shkreli’s Guide To PR Suicide

by: in: Crenshaw Communications, imPRessions, public relations

Talk about a public relations lesson in what not to do. Bad-boy pharmaceutical executive Martin Shkreli has been called a “world-class jerk,” “brat businessman” and “most punchable” — and those were just the printable things in an hour on Twitter. Shkreli has become a public villain of cartoonish proportions. It started when, as CEO of…
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January 26, 2016

Why Are PR Agencies So White?

by: in: Crenshaw Communications, imPRessions

The public relations industry has done a good job speaking out about the lack of ethnic and demographic diversity in our business – particularly at PR agencies, where middle-class whites predominate, and where C-level management is mostly Caucasian men. For the unpersuaded, there’s some excellent content on why ethnic diversity is critical to the future…
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January 15, 2016

The PR Wisdom Of Martin Luther King, Jr.

by: in: imPRessions, public relations

Like many professional communicators, I’ve long considered Dr. Martin Luther King, Jr. as an example of natural public relations instincts and admired his speeches and sermons as models of artful and persuasive communications. The celebrated “I Have A Dream” address can still give me chills. But King’s life and writings offer more inspiration for professional…
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January 4, 2016

The Top Tech PR Stories Of 2015

by: in: Crenshaw Communications, imPRessions

As PR agency professionals and other pundits make up their “best” and “worst” lists for 2015, technology stories and the PR behind them will be ubiquitous. That’s because the publications and brands that used to be followed by geeks and technical experts are now mainstream. Mashable, for example, reports regularly on general news stories, and…
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December 9, 2015

7 Things Marketers Should Know About Public Relations

by: in: Crenshaw Communications, imPRessions, public relations

Public relations is having a moment. Depending on where you sit, PR agencies and their corporate counterparts have hastened the demise of traditional advertising, lured away all the good journalists, and flooded the market with branded content. Some of these are exaggerated, but it’s a terrific time to be working in PR. The disruptive changes…
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December 3, 2015

8 Painless SEO Tips For PR Plans

by: in: imPRessions

Public relations and SEO are closer than ever since Google moved to reward content quality over dubious backlinks or black-hat technology schemes. The emphasis on quality content highlights attributes and skills like storytelling, long-form material, and the third-party endorsement that comes with earned media. That’s great news for PR pros. Yet PR hasn’t quite fulfilled…
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November 18, 2015

Six Essential Communications Skills For PR People

by: in: Crenshaw Communications, imPRessions, public relations

Those who succeed in public relations must be naturally good at communicating, right? Not always. PR has changed dramatically over the past few years, which calls for new or enhanced skills. Professional communicators today are more likely to be reaching customers or constituencies directly than merely going through the filter of media. And many of…
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October 25, 2015

Amazon And The New York Times: Corporate PR Gets Tough

by: in: Crenshaw Communications, imPRessions, public relations

The PR agency world has been buzzing over Amazon’s extraordinary public response to the August New York Times feature about its “bruising” workplace. For those who’ve been under a rock, the piece depicted Amazon as a “survivor”-like environment where utter dedication to company goals is demanded and constant stress is the norm. A refutation of…
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October 19, 2015

The Business Case For Corporate Reputation PR

by: in: Crenshaw Communications, imPRessions, public relations, reputation

PR  and corporate communications professionals often advocate for proactive corporate reputation management. We talk up the benefits of having a good reputation, but can you put a value on it? A bad reputation can be ruinous, of course.  Just look at the Volkswagen diesel emissions scandal.  Its shares tumbled and its chief executive resigned after…
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October 8, 2015

What (PR) Clients Say, And What They Really Mean

by: in: Crenshaw Communications, imPRessions, public relations

A skill that can be particularly important for PR agencies or any client service business is what’s known as “active listening.” What clients say isn’t always what they mean. At least, not entirely. There’s sometimes an unspoken communication beneath comments from clients and business associates – if you’re listening for it, that is. We decided…
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October 1, 2015

7 PR Lies To Avoid At All Costs

by: in: Crenshaw Communications, imPRessions, public relations

Are PR people unethical? I don’t think so. But our profession is dogged by the stereotype of the fast-talking spinmeister, or the unscrupulous flack. Recently a small but troubling study caught the industry’s attention at the International Public Relations Research Symposium. Anonymous interviews with more than 20 high-level PR executives in South Africa revealed that…
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September 15, 2015

PR, Too, Can Do Well By Doing Good: Edelman’s Climate Decision

by: in: Crenshaw Communications, imPRessions, leadership, reputation

The world’s largest PR agency has learned a lesson in the power of public pressure to force corporate policy. After months of waffling on the issue, Edelman yesterday told the Guardian that it would end work for coal producers and groups who deny climate change. The move is particularly interesting because Edelman holds itself up…
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