3 Best Practices For Using Data In B2B PR

Media love data. As most PR people know, data offers a powerful news hook in a way that even a product launch or partnership often doesn’t. It can easily feed a story to make it stronger, and data-driven stories can easily be made visual, which adds to their appeal. Business and tech media in particular have an ongoing appetite for research, studies and surveys.

For B2B companies, this presents a massive PR opportunity. To meet media demand, B2B tech brands in particular can build out their own research assets. An asset that can earn branded media coverage is valuable — and that’s not all. Data-driven coverage can establish a brand as a category expert or leader. Moreover, it can attract the attention of media, analysts, and business customers. It’s pull marketing 101. These audiences look for category insight and find… you!

Our client Uberall is a good example. Uberall is a Berlin-based location marketing platform that seeks to build its brand here in the US. To help it be seen as an expert on location marketing, one of our first initiatives was to develop branded research on “near me” mobile searches. Our first study drove story volume and quality while also presenting Uberall and its team as rightful authorities on location-based marketing.

But developing research and generating data that media find worthwhile is easier said than done. To be successful, here are three best practices that B2B tech companies and startups need to keep in mind.

Your data only goes so far

When I start discussing branded research possibilities with a client, their first inclination is to point to their own data. This is natural. Most scaled B2B tech companies are sitting on a pile of interesting data. It’s also inexpensive and easy to access. But, more often than not, internal data doesn’t work for B2B PR. Keep in mind that a company’s data is usually selective because it’s based on customer research. Unless you have massive scale, it’s not often representative of a mass category or even a segment.

Media tend to be conservative when it comes to covering a brand’s own data as well. This is why the best ongoing research programs for B2B PR rely on a combination of client data and third-party paid research. Third-party “commissioned” research delivers a fuller sample and is often seen as more credible. For leading data management platform Lotame, for example, their data and third-party surveys are both important, and they often work together.

Don’t make research a sales pitch

It’s important to develop research and data that speaks to core themes, messages and products. BUT it’s equally vital to be restrained in how self-promotional the data is, or media simply won’t cover it. They are inherently skeptical of research from brands because they know brands have a vested interest in the subject matter. So the best research work is grounded in hot buttons and trends, with the brand’s core themes and messages lightly baked in. For B2B tech brands, walking that line is important. This is meant to be a soft sell, not a hard commercial pitch. It’s pull marketing to promote a sense of thought leadership. That’s why brands should avoid featuring their name in the headline of any survey content like a press release. Focus on the findings instead.

A good example is recent research done by event success platform Bizzabo. It’s a rare example of a client’s internal data analysis being more compelling than an outside survey or study. Bizzabo examined the gender split among the keynote and panel speakers across 60,000 conferences, and the research showed that we have a long way to go in achieving gender diversity. Bizzabo let its data shine and was featured in Bloomberg, NPR, MarketWatch, VentureBeat, and more.

Don’t run away from consumers

When B2B tech brands consider research options, they can be quick to write off developing data that polls or surveys consumers. For example, a technology startup that offers delivery and returns software to retailers may say no to polling 1,000 consumers about BOPIS or mobile shopping. Instead, they ask that the focus be on polling retail executives. This is a mistake. Consumer survey data can be pitched effectively to relevant B2B media just like a poll of 300 retail executives can. Additionally, consumer surveys are often sexier to a wider group of media  — instead of pitching only retail trades, you can level up to business and technology — and can be done at a fraction of the cost.
By keeping in mind the balance between media and client needs, B2B brands can create a reservoir of data that hits the sweet spot, drives visibility and builds leadership over time.

Where Do You Find Data For PR Storytelling?

Last week’s post covered the trend of data-driven storytelling in PR.

But where does the data come from? For many of our clients we field quarterly surveys designed to generate relevant news or insights. But there are lots of other options for PR pros to source relevant data, and many are inexpensive and fairly easy to find.

Data to power PR storytelling

Social listening sets the stage

Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior. A PR campaign can include a general theme or direction found in social media data or patterns, or the social data can inform a content calendar. Social listening is also a great method for coming up with fresh ideas that will resonate with a specific target audience.
Surveys are the data gift that keep giving

Polls and surveys are time-honored PR tools for developing campaigns, fine-tuning messaging, and generating earned media and content. The survey possibilities are endless, but here are our favorites.

Omnibus surveys

They’re beloved among PRs because they’re quick and affordable. Unlike custom marketing surveys, they’re administered on behalf of multiple organizations, thus spreading the cost over many sponsors. A good omnibus is a solid way to inform thought leadership content or to grab relevant data to attract media interest. They can also be used like flash polls after a news event. If you’re a cybersecurity firm, a 1000-person survey conducted after a public security breach may show behavior change, persistent sloppy password habits or new attitudes about smart home devices. Whatever the outcome, it’s likely to yield fascinating material for content. Media love poll-results story pitches, especially when accompanied by visuals like infographics. See our earlier post for more on how to make surveys work for PR.

Quality data may already exist

Even a small company may have thousands of marketing contacts collected from CRM, website visits, and social followers. Social platforms like Hootsuite or a marketing one like Hubspot can collect, visualize, and collate data analytics on subscriber demographics, email engagement, website activity, and social engagement. If you do customer satisfaction surveys, you can throw in a question to support a specific storyline or uncover customer concerns useful for PR programming.

Public-domain research is high-quality and often free

A PR pro can find in-depth research online from many government and non-profit sources, all in the public domain. Data.gov, Healthdata.gov, U.S. Census Bureau, and other public agencies routinely produce data analyses and statistics collected over many decades. You can cherry-pick studies from different sources, combine and cross-reference to yield an original piece of secondary research – and a story. For a mattress company, we converted NIH data on how many hours people sleep every night into a branded national index of “most sleep-deprived cities.” Our out-of-pocket cost was $200 for the statistical software that made the calculations.

When all else fails, try a straw poll

They’re unscientific, but they’re cheap and easy. If you’re stuck for byline or blog ideas, you can always ask a handful of peers, customers, or sales reps for feedback on their biggest needs, concerns, or frustrations. The most cost-efficient are online tools like SurveyMonkey and Fieldboom for DIY polling. There are even smartphone apps like Poll Everywhere to facilitate more informal online polls with onsite participants at conferences and panels.

Formal third-party research builds thought leadersip

The high-end method is a partnership with an industry analyst or research firm to create a piece of branded research as a corporate communications centerpiece. We helped a credit-union client with a financial literacy platform team with a trade group to develop a national financial literacy study, white paper, and speaking tour. It’s an expensive proposition, but it can anchor a PR campaign and build credibility over years.