Crenshaw Communications

Crenshaw Communications, ImPRessions, public relations • May 28, 2019

How Brands Create Fans

In today’s fragmented media environment, the scarcest commodity for any marketing or PR pro is customer attention. That’s why engaging users and relationship marketing is so fascinating – and so elusive. Too many brands have outsourced their customer relationships to influencers like celebrities for hire. Influencers are effective, but how much more powerful are real, […]

Crenshaw Communications, ImPRessions, public relations • May 20, 2019

What’s Better, PR Agency Or Client Side Work?

In public relations, there are many career path possibilities, but most fall into either the agency side or the client side. This is the time of year when I get questions from new graduates about which path makes the most sense for an aspiring PR professional. But the question isn’t just for PR beginners. Many […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • May 15, 2019

Why Boeing’s Reputation Radar Failed

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. With the release of audio from a tense November 2018 meeting between the American Airlines pilots’ union and Boeing executives – after the Lion Air crash but before the Ethiopian Airlines accident – the […]

Crenshaw Communications, PR Fish Bowl, public relations • May 10, 2019

You’ve Been Served: How To Be A PR Client Service Superstar

Working in a PR agency means working with clients and making them happy. Yet not all have the same goals, needs, or expectations. But it’s fair to say that the best PR people, like Liam Neeson, have a particular set of skills that keep the clients coming back year after year. Here are seven indispensible […]

Crenshaw Communications, ImPRessions, public relations • May 8, 2019

Smart Speakers Offer A Clear Opportunity For PR

Alexa, will technology change the public relations industry? It already has, of course. We use data analytics to inform our campaigns and to measure campaign outcomes like message delivery or perception change. Social listening and media monitoring is key for many programs, and PR pros have used email marketing for years, even for targeted media […]

Crenshaw Communications, ImPRessions, public relations • May 1, 2019

8 Common PR Mistakes And How To Avoid Them

There are all types of PR problems, but one of the most troubling is the public relations program that just isn’t generating traction, or one where outcomes fall short of expectations by the client or PR agency. What happened, and what are the best mid-course corrections? Here are some of the most likely mistakes. Fuzzy […]

Crenshaw Communications, PR Fish Bowl, public relations • April 30, 2019

Tech Companies Concerned About Diversity — Here’s How PR Can Help

One of the top challenges tech PR people are helping clients with today is attracting and maintaining a diverse workforce. In particular, the artificial intelligence (AI) sector is facing deserved and overdue scrutiny about its commitment to diversity and inclusion. As companies continue to talk about their AI, machine learning and data science capabilities, journalists […]

Crenshaw Communications, PR Fish Bowl, public relations • April 23, 2019

Got Funding? Here’s How To Announce It

In B2B tech PR, an infusion of new capital is one of the best opportunities to drive quality media coverage at scale. This holds true whether you’re a startup or a more mature business. Funding announcements can offer instant credibility for a brand, validating the company’s strategy and vision. Yet new funding rounds are a […]

Crenshaw Communications, ImPRessions, public relations • April 18, 2019

7 Ways To Get The Most From Your PR Budget

In the ideal world a PR program has room for everything — a robust media relations component, branded content, strategic events, influencer outreach, and possibly borrowed-interest tactics that ramp up news during slow periods. But in the real world, budgets can be lean, or maybe they’re subject to change. Here are ways to squeeze the […]