crisis management

Crenshaw Communications, crisis management, ImPRessions • December 17, 2014

Five Cases Of Top PR Crisis Management In 2014

It’s hard to find terrific examples of crisis management PR, presumably because we don’t hear about the crises that never happened. When a true reputation emergency hits, communications experts like to criticize it and offer retroactive advice. Armchair pundits urge businesses to “get ahead of the story,” – good counsel, in theory. It’s not so […]

Crenshaw Communications, crisis management, ImPRessions, public relations • November 11, 2014

Does Everyone Deserve PR Agency Representation?

Would you serve as PR agency for a sexual predator? What about a celebrity with a reputation crisis? The sexual abuse scandal surrounding CBC radio personality Jian Ghomeshi raises questions for PR agency professionals. The storm may be smaller than some recent mega-agency controversies like Ketchum’s work on behalf of Putin’s Russia, or Edelman’s involvement […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations • September 22, 2014

The NFL’s Black Eye Offers Lesson In Crisis PR

For the NFL, the (reputation) hits just keep on coming. Commissioner Roger Goodell’s press briefing following the release of the notorious Ray Rice videotape in which he knocks then-fiancee Janay Palmer unconscious is a lesson in crisis PR, but mostly about what not to do. Here are some of the more instructive learnings from the […]

Crenshaw Communications, crisis management, PR Fish Bowl, public relations, reputation • January 21, 2014

Don’t Leave This Out of Your Strategic Communications Plan

When approaching a client PR proposal or strategic communications plan, it’s easy to get lost in the excitement of insightful strategies and creative tactics. But it’s also important to prepare prospects or current clients for any downside risk. In the era of instant communication and real-time social media response, it’s best to put plans in […]

Crenshaw Communications, crisis management, ImPRessions • October 30, 2013

Seven Scary Cases of Crisis Management PR

It’s every communicator’s nightmare: a negative situation escalates and becomes a big story, or a business is victimized by an accident or malicious prank. Negative headlines are just the tip of the iceberg, since it’s hard to gauge a brand’s crisis response based on media coverage or social sharing. But the following get our votes […]

communications, Crenshaw Communications, crisis management, ImPRessions • September 7, 2013

When Customers Fight Back – With Promoted Tweets!

As every PR or reputation expert knows, social media cuts both ways. It can be a critical outlet for real-time promotion and customer relations and a useful branding tool. It can also be a megaphone for unhappy consumers. Any brand who puts itself out there needs to be ready. Earlier this week, a businessman named […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • July 17, 2013

How To Apologize Effectively

Mere hours after the tragic plane crash at San Francisco airport, executives of Asiana Airlines hosted a press conference to issue a formal apology for the accident. As is customary, CEO Yoon Young-doo and Asiana board members expressed their regret with deep bows of contrition in front of media and dignitaries. The Washington Post ran […]

branding, communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • June 27, 2013

The PR Verdict On Paula Deen’s Apology (Again)

From the frying pan to….yesterday Paula Deen, the queen of comfort cooking, faced Matt Lauer, and the outcome was not so comfortable for either one. Some have criticized Lauer for his brusque grilling of Deen. My view is that he took a no-nonsense approach, cutting to the business issues and her motive for finally living […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • June 22, 2013

Paula Deen’s PR Crisis: Is She Done?

It pains me to be dishing up another post about Paula Deen’s PR crisis. Deen’s rags-to-riches story and Southern-fried charm has won her many fans, including members of my own family. But her most recent controversy makes me wonder if Paula can recover. It was bad enough that she hid her diabetes diagnosis for a […]