crisis management

communications, Crenshaw Communications, crisis management, ImPRessions, social media • July 20, 2011

Was The Murdoch’s "Humble Pie" Good PR?

As he prepared to face a day’s worth of questioning by British lawmakers about the News Corp. phone-hacking crisis, Rupert Murdoch was set to serve up a carefully crafted statement that began,”This is the most humble day of my life.” But Murdoch was rushed into questioning and had to wait until later to try to […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation, social media • July 6, 2011

Recipe For A Twitter Fail: Was Entenmann’s #Guilty of Hashtag Hijacking?

Call it a half-baked attempt to be topical…or perhaps, just a mistake. As Twitter erupted following the surprise guilty verdict in the Casey Anthony murder trial, Entenmann’s adopted the rapidly trending #notguilty hashtag to tweet a whimsical update about “eating all the tasty treats you want.” The tweet lasted only minutes. Someone realized the juxtaposition wasn’t […]

branding, communications, Crenshaw Communications, crisis management, ImPRessions, public relations • July 4, 2011

Craft Beer Fight Over B-Word Rages, With Good Press On Tap

The Bitch is back. That’s Flying Dog Brewery’s Raging Bitch Belgian-Style IPA. Now maybe the name should offend me, but it doesn’t. I don’t actually have a dog in this fight, but I do think it’s fitting that on Thursday, just in time for the July 4th weekend, the state of Michigan reversed a decision […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • June 10, 2011

Apology PR: What Happened To The ‘Good Wife’?

For the record, I thought Rep. Anthony Weiner’s apology was fairly strong. He accepted responsibility, admitted that he lied, vowed to change, and issued apologies to practically everyone in the universe, even the Democrats’ Darth Vader, Andrew Breitbart. (Who, in a surreal move, nearly hijacked Weiner’s air time…but that’s another post.) Weiner then subjected himself to endless […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation, social media • June 3, 2011

Crisis PR Tips From "Weinergate"

Last night, Jon Stewart mocked his own ambivalence about going below the belt on close friend Rep. Anthony Weiner in a bit that epitomized the appeal of the scandal known as “Weinergate.” A Tom Brokaw “angel” appeared over one shoulder urging journalistic restraint, while a Don Rickles “devil” on the other side repeated, “But it’s about Weiner’s […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • May 15, 2011

Know A Good PR Firm? Burson Marsteller Needs One

Those giant PR firms just can’t seem to get out of their own way. When Edelman was caught fake-blogging for Wal-Mart, it waited nearly a week before admitting it had hired bloggers to shill for the client while pretending to be just plain folks. This week, the PR world was buzzing after news broke that […]

celebrity, communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation, social media • April 28, 2011

Have Press Agents Become "Suppress" Agents?

Recently I attended an awards luncheon where a prominent PR woman was honored for her fierce protectiveness of her clients and her way of shutting out press who didn’t promise positive coverage. It made me wonder about the guard-dog publicist in the age of social media. A few days later, I read the New York […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation, social media • April 4, 2011

GoDaddy Competitors Move In For the Kill

In posting a gruesome video of his African elephant hunt that went viral last week, GoDaddy Founder Bob Parsons may have shot himself in the foot, at least from an image standpoint. Parsons spent Friday posting statements and offering interviews in defense of his actions. PETA jumped on the story, instantly closing its GoDaddy hosting account […]

advertising, communications, Crenshaw Communications, crisis management, public relations, reputation • January 30, 2011

"Thanks For Suing Us!" Taco Bell Takes On "Beef-Gate"

A California woman’s beef with Taco Bell over the ingredients in her taco served up an interesting crisis management case study last week. The food fight has turned into a class-action lawsuit alleging false advertising by the chain. The suit claims its tacos are only 36 percent beef, which, if true, means they wouldn’t even […]