communications

communications, Crenshaw Communications, public relations, social media, technology • October 29, 2009

Facebook’s PR Dilemma: “I Can Friend Dead People”

So close to Halloween, how can I resist blogging about the latest complaint by Facebook users? I noticed it, um, in passing, earlier this week. A “reconnect” feature is part of the site’s new home page, but Facebook’s being haunted by the persistence of its algorithm. It automatically generates notices urging users to reconnect with dormant contacts. Inevitably, […]

communications, Crenshaw Communications, public relations • October 23, 2009

White House vs. Fox News: Who’s Winning The PR War?

As the adage goes, you should never pick a fight with someone who buys ink by the barrel. So, what’s behind the White House’s PR offensive against Fox News? When Obama communications director Anita Dunn first referred to Fox as not a news organization, but, rather as an arm of the Republican party, I was surprised. It seemed to […]

communications, Crenshaw Communications, public relations • October 21, 2009

PR Prank #2: It’s Another Hot-Air News Hoax

Is it the time of year? Just days after the media was taken for a ride by the balloon boy story, here comes another successful public relations prank. This time, Reuters, CNBC, and even The New York Times were punk’d, at least for a minute. Earlier this week, an activist group called the Yes Men, […]

advertising, communications, Crenshaw Communications, crisis management, public relations, reputation, social media • October 15, 2009

Did Amp Turn Up The Volume With #pepsifail?

As I’ve noted previously, good public relations sometimes means having to say you’re sorry. “Apology communications” is a PR buzzword these days. But, when is an apology something else altogether? (Hint: When it involves 18-year-old dudes, maybe?) What got me wondering was the backlash to the Amp energy drink campaign. Of course, I’m talking about the now-infamous iPhone app created […]

advertising, branding, communications, Crenshaw Communications, marketing • October 9, 2009

The Merrill Lynch Bull Charges Back, More Softly This Time

One of many painful sidebars to last year’s Wall Street bloodbath was the swift death of seemingly invincible brands, including former financial powerhouses Lehmann, Bear Stearns, and Merrill Lynch. The human toll was so vast that no one gave much of a thought to the vanquished logos. But, as symbolism, their disappearance rubbed salt into […]

communications, Crenshaw Communications, marketing, public relations, social media, technology • October 2, 2009

Why Twitter Could Be Worth A Billion Dollars

The number sounds like pure froth. After all, you don’t have to go back as far as the dot-com era to come up with laughable valuations of Web-based companies (Skype, anyone?) And this is one that has yet to turn a profit, or even articulate a plan to do so, at least publicly. Like others, I’ve gone […]

advertising, communications, Crenshaw Communications, marketing, public relations, social media • September 29, 2009

Top Social Media Sins

I’ve been seriously under the weather after attending a meeting in Mexico City last week. (No, it’s not H1N1, though I did hear an excellent talk by the top docs in charge of public communication around the epidemic.) To make it easy on limited mental energy, I’m using a part of today’s MediaPost‘s Social Media Insider. It’s a […]

advertising, communications, Crenshaw Communications, marketing, public relations, reputation, social media • September 22, 2009

Marketing Isn’t Getting Any Easier

It’s tough being a Chief Marketing Officer nowadays. It’s always been a high-risk role. Management tends to find it hard to gauge the bottom-line contribution, yet easy to place blame. In a recession, many businesses view marketing as a cost center, and it’s often the first budget to be cut. Then, too, everyone (and his spouse) thinks […]

advertising, branding, communications, Crenshaw Communications, marketing, leadership, public relations • September 17, 2009

Will Healthcare Damage Brand Obama?

In “Mad Men”‘s season debut, fictional ad man Don Draper quietly advises a colleague, “Limit your exposure.” It’s actually an oblique reference to his associate’s indiscretion (and his own secret past), but I thought of Draper’s advice today in a different context. I’ve finally joined the ranks of those who fear that President Obama may be overexposed. Don’t […]