social media

Crenshaw Communications, public relations, social media • October 19, 2009

Taken For A Ride: What Did We Learn From Balloon Boy?

What more is there to say about the balloon boy – other than that he was never actually in a balloon? Plenty, it seems. Four days after the country’s most overinflated news story, what’s notable is the backlash. Not just against Richard Heene, the fame-seeking father who apparently dreamed up a public relations stunt to rival […]

advertising, communications, Crenshaw Communications, crisis management, public relations, reputation, social media • October 15, 2009

Did Amp Turn Up The Volume With #pepsifail?

As I’ve noted previously, good public relations sometimes means having to say you’re sorry. “Apology communications” is a PR buzzword these days. But, when is an apology something else altogether? (Hint: When it involves 18-year-old dudes, maybe?) What got me wondering was the backlash to the Amp energy drink campaign. Of course, I’m talking about the now-infamous iPhone app created […]

communications, Crenshaw Communications, marketing, public relations, social media, technology • October 2, 2009

Why Twitter Could Be Worth A Billion Dollars

The number sounds like pure froth. After all, you don’t have to go back as far as the dot-com era to come up with laughable valuations of Web-based companies (Skype, anyone?) And this is one that has yet to turn a profit, or even articulate a plan to do so, at least publicly. Like others, I’ve gone […]

advertising, communications, Crenshaw Communications, marketing, public relations, social media • September 29, 2009

Top Social Media Sins

I’ve been seriously under the weather after attending a meeting in Mexico City last week. (No, it’s not H1N1, though I did hear an excellent talk by the top docs in charge of public communication around the epidemic.) To make it easy on limited mental energy, I’m using a part of today’s MediaPost‘s Social Media Insider. It’s a […]

advertising, creativity, Crenshaw Communications, social media • September 24, 2009

Etsy’s “Homemade” Ads Are A Hit

Just when I was about to write off the “crowdsourced” advertising trend as a fad…I happened to read about Etsy.com‘s consumer-generated commercial campaign in AdAge. The online crafts marketplace launched a contest among its own members for 30-second spots, and some of the entries are wonderful. You can view them and vote for your favorite handmade […]

advertising, communications, Crenshaw Communications, marketing, public relations, reputation, social media • September 22, 2009

Marketing Isn’t Getting Any Easier

It’s tough being a Chief Marketing Officer nowadays. It’s always been a high-risk role. Management tends to find it hard to gauge the bottom-line contribution, yet easy to place blame. In a recession, many businesses view marketing as a cost center, and it’s often the first budget to be cut. Then, too, everyone (and his spouse) thinks […]

advertising, communications, creativity, Crenshaw Communications, public relations, social media • September 14, 2009

Will Crowdsourcing Make Agencies Obsolete?

It sounds so easy. Instead of hiring a pricey ad agency or PR firm, just tap into the wisdom of the crowd to market your product. After all, they’re the ones buying it. Crowdsourcing is being touted as the latest trend in creative services, from logo design to advertising. Yet, most so-called crowdsourcing initiatives don’t truly harness […]

communications, Crenshaw Communications, public relations, reputation, social media, technology • September 10, 2009

Could Review Fraud Kill Consumer-Generated Media?

Trust is a rare commodity these days. Consumers are skeptical of traditional institutions – and traditional marketing. Which is why I was a bit surprised by the results of the latest Nielsen Global Online Consumer Survey. Apparently, most of us place our trust in “friends we know and virtual strangers.” Ninety percent of the 25,000 Internet […]

advertising, Crenshaw Communications, public relations, reputation, social media • September 3, 2009

How To Buy Friends And Influence People

Maybe money can’t buy you love, but these days it can buy friends…at least, of a sort. I was interested in Web traffic company uSocial’s recent announcement that it will offer packages for Facebook that start at 1000 friends for as little as $177. Overnight, a faux network….who knew friends came so cheap? uSocial, which […]