Our Insights

communications, Crenshaw Communications, public relations • October 23, 2009

White House vs. Fox News: Who’s Winning The PR War?

As the adage goes, you should never pick a fight with someone who buys ink by the barrel. So, what’s behind the White House’s PR offensive against Fox News? When Obama communications director Anita Dunn first referred to Fox as not a news organization, but, rather as an arm of the Republican party, I was surprised. It seemed to […]

communications, Crenshaw Communications, public relations • October 21, 2009

PR Prank #2: It’s Another Hot-Air News Hoax

Is it the time of year? Just days after the media was taken for a ride by the balloon boy story, here comes another successful public relations prank. This time, Reuters, CNBC, and even The New York Times were punk’d, at least for a minute. Earlier this week, an activist group called the Yes Men, […]

Crenshaw Communications, public relations, social media • October 19, 2009

Taken For A Ride: What Did We Learn From Balloon Boy?

What more is there to say about the balloon boy – other than that he was never actually in a balloon? Plenty, it seems. Four days after the country’s most overinflated news story, what’s notable is the backlash. Not just against Richard Heene, the fame-seeking father who apparently dreamed up a public relations stunt to rival […]

advertising, communications, Crenshaw Communications, crisis management, public relations, reputation, social media • October 15, 2009

Did Amp Turn Up The Volume With #pepsifail?

As I’ve noted previously, good public relations sometimes means having to say you’re sorry. “Apology communications” is a PR buzzword these days. But, when is an apology something else altogether? (Hint: When it involves 18-year-old dudes, maybe?) What got me wondering was the backlash to the Amp energy drink campaign. Of course, I’m talking about the now-infamous iPhone app created […]

Crenshaw Communications, marketing, public relations • October 13, 2009

Overspending Is So Last Season

Conspicuous consumption is officially dead – or, at least, it’s so…last season. For the first time in memory, the Neiman Marcus holiday catalog has discounted its fantasy gift items. This year’s flurry of stories don’t focus on the fantasy, but the downsizing. The priciest item in the 2009 catalog is a mere $250,000 – far below the […]

advertising, branding, communications, Crenshaw Communications, marketing • October 9, 2009

The Merrill Lynch Bull Charges Back, More Softly This Time

One of many painful sidebars to last year’s Wall Street bloodbath was the swift death of seemingly invincible brands, including former financial powerhouses Lehmann, Bear Stearns, and Merrill Lynch. The human toll was so vast that no one gave much of a thought to the vanquished logos. But, as symbolism, their disappearance rubbed salt into […]

Crenshaw Communications, marketing, public relations • October 7, 2009

Expense-A-Steak: Brilliant PR, Or Blatant Fraud?

We in public relations sometimes start our creative sessions with the mantra, “Let’s think up some ideas that could get us fired.” Part of what clients pay us for, after all, is to push the limits of what’s conventional. But, some concepts come really close to crossing the line. That’s why I laughed at the recent […]

Crenshaw Communications, crisis management, public relations, reputation • October 5, 2009

Is David Letterman A PR Genius?

PR agency and crisis management pundits are saying that Letterman’s handling of last week’s bizarre extortion plot against him was a public relations masterstroke. As the world knows, Letterman chose to recount his experience last Thursday in a ten-minute monologue – but not his usual kind. Somewhere in those ten minutes, the late-night host admitted […]

communications, Crenshaw Communications, marketing, public relations, social media, technology • October 2, 2009

Why Twitter Could Be Worth A Billion Dollars

The number sounds like pure froth. After all, you don’t have to go back as far as the dot-com era to come up with laughable valuations of Web-based companies (Skype, anyone?) And this is one that has yet to turn a profit, or even articulate a plan to do so, at least publicly. Like others, I’ve gone […]