ImPRessions

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Crenshaw Communications, ImPRessions, public relations, reputation • October 4, 2019

Can PR Take Ownership Of Reputation?

In business as in life, reputation is everything. Few corporate CEOs will deny that a company’s reputation colors every aspect of business, including marketing, talent recruitment, employee relations, shareholder relations, and even customer experience. In fact, the 2017 U.S. Reputation Dividend Report calls reputation a “cornerstone of corporate value” and quantifies the dividend that corporations […]

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ImPRessions, public relations • September 26, 2019

When PR People Should Step Out Of Line

Can PR people do right by doing wrong? Or at least by breaking with convention? In any business there are rules — spoken and unspoken. Yet, sometimes, if you muster the nerve to color outside the lines, you can achieve more than you thought. Here are some examples of times when I broke the PR […]

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Crenshaw Communications, ImPRessions, public relations, technology • September 18, 2019

Can A PR Plan Succeed Too Well?

It’s fascinating when a company’s public relations gets ahead of its reality. Any strategic PR or marketing plan should emphasize an organization’s strengths and rebut weaknesses and threats, but there’s such a thing as too much hype. This is particularly true in the tech sector. Case in point: WeWork. The Gizmodo headline, “WeWork To Delay […]

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Crenshaw Communications, ImPRessions, public relations, reputation • September 12, 2019

Why Most Boycotts Fail But Others Win

When is a boycott more than just PR? What makes it work? Recent reports of a slowdown in SoulCycle’s business made me wonder about the staying power of customer boycotts. Why do most fade while others gain traction and even force change? If you missed it, famous SoulCycle fans were outraged when billionaire Stephen Ross, […]

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Crenshaw Communications, ImPRessions, public relations • September 5, 2019

Don’t Fear The Robot: Why AI Is Good For PR And Marketing

We’re hearing a lot about how automation and machine learning can make our lives easier, as well as how they may threaten our livelihoods in the future. Even in PR, an occupation that’s known as hard to scale and relatively labor-intensive, there are new opportunities to automate large parts of what we do. Entrepreneur and […]

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Crenshaw Communications, ImPRessions, public relations, reputation • August 20, 2019

"Stakeholder Value" Is Good PR — And Good Business

The recent move by the Business Roundtable to redefine corporate priorities by emphasizing value beyond shareholder profits is the latest indicator that corporate reputation’s importance is on the rise. The statement supporting “stakeholder value” is also a good sign for public relations professionals who preach corporate responsibility or even strategic activism in U.S. corporate boardrooms. […]

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crisis management, ImPRessions, public relations • August 5, 2019

Edelman Falls Short As PR Industry Leader

It’s always instructive when PR teams entrusted with managing the reputations of major corporations run into reputation problems of their own. But it’s downright disturbing when it happens to one that presumes to lead our industry. Mega-agency Edelman recently made waves by resigning a lucrative engagement working with for-profit corrections company The GEO Group, a […]

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Crenshaw Communications, ImPRessions, public relations • August 1, 2019

Why Earned Media Is Still Relevant In PR

As the influence of digital and social media has soared, PR agencies who focus primarily on earned media (once known as publicity) are often warned that they’re falling behind. There are regular calls for PR services to include paid media and other offerings. Many firms like to brag about how little they depend on earned […]

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Crenshaw Communications, ImPRessions, public relations • July 22, 2019

Why Good PR Matters More Than Ever

The past five years or so have seen drastic changes in the media and cultural landscape that impact PR and marketing. Challenges for PR practitioners include a faster-than-ever news cycle and what seems like constant political and cultural controversy. Combine that with an erosion of faith in government and private institutions, and it can make […]

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