January 9, 2014

Chris Christie’s Apology PR: A Bridge Too Far?

by: in: Crenshaw Communications, imPRessions

Who could have thought a traffic snarl – no matter how bad – could escalate into a PR crisis that would threaten a presidential candidacy? Of course, that’s speculative, but it reflects the hyperbolic, always-on nature of the coverage of New Jersey Governor Chris Christie’s possible involvement in “Bridgegate.” Pundits and adversaries have spent days…
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November 13, 2013

A PR Review of the Best and Worst Public Apologies

by: in: communications, Crenshaw Communications, imPRessions, public relations

Given the accelerated pace of social media sharing, a simple slip can quickly escalate to something approaching a PR crisis. Sometimes the “crisis” is partly imaginary, and in other cases, it could be nipped with one simple thing: a sincere, well-crafted public apology. Problem is, apologizing is a dying communications art. Here’s an analysis of…
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June 6, 2012

Jason Alexander’s Apology Is A PR Homerun

by: in: celebrity, communications, Crenshaw Communications, imPRessions, public relations, reputation

We communications pros like to use words like authenticity, transparency, and honesty. Too often, they’re empty cliches. But every now and then, they jump out at you. Take the latest public apology to go viral. I don’t know anything about cricket, so when I read that actor Jason Alexander had called the game “gay” in…
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December 6, 2011

o.b.’s Apology PR Campaign Is Pitch-Perfect

by: in: Crenshaw Communications, imPRessions, public relations

  Maybe it should have known better than to tangle with women at, well, a certain time of the month. After J&J began to discontinue its o.b. Ultra line of tampons, its loyal users felt betrayed. The brand was smacked with  infuriated customer comments, “girlcott” threats, an online petition and general user crankiness. But instead of…
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