ImPRessions

communications, Crenshaw Communications, crisis management, ImPRessions, leadership, public relations, reputation • May 14, 2012

Crisis Management: When The Crisis Is The CEO

It’s hard out there for a CEO. Recently, we witnessed a week’s worth of drip-drip-drip coverage about Yahoo chief Scott Thompson’s resume. The gaffe culminated in Thompson’s resignation after only four months on the job. But the controversy, on the surface, wasn’t about whether he’d faked an advanced degree, or falsely claimed Ivy League credentials. […]

communications, Crenshaw Communications, ImPRessions, public relations • May 4, 2012

How To Get A Job In A PR Firm

It’s that time again, when an army of newly minted graduates hits the streets (or, more literally, their laptops) to land that first job. It may be the tightest employment market in years, but the challenge of finding work is probably good preparation for what’s to come! If you’re determined to break into PR, here’s […]

Crenshaw Communications, ImPRessions, public relations, reputation • April 27, 2012

How Not To Apologize: A Lesson In "Apology PR"

The past two weeks have seen a cascade of misdeeds to fascinate apology-watchers like me. Where to begin? There’s the mushrooming scandal over the GSA’s $820,000 taxpayer-funded junket to Las Vegas in 2010. And the even seamier “hookergate” involving members of the Secret Service (though at least they were cost-conscious in their indiscretion!) There was […]

communications, Crenshaw Communications, ImPRessions, public relations • April 20, 2012

The End Of The PR Agency Of Record

Agency of record. It’s a phrase to warm the heart of any PR professional. It tends to evoke a long-term, retainer relationship with a largeish account. But there’s evidence that the agency of record (AOR) may be heading the way of the traditional media tour. Gone. According to the latest study conducted by the USC […]

advertising, blogging, Crenshaw Communications, ImPRessions, public relations • April 16, 2012

Can "The Pitch" Be Fixed?

Can the pitch be fixed? I don’t mean the new reality TV show, although the debut episode was a losing proposition — contrived, tedious, and unrealistic. But there was one aspect of the show that hit home, and that was the pitch itself. A team from McKinney, the first of two ad agencies competing to […]

Crenshaw Communications, ImPRessions, public relations, reputation, social media • April 11, 2012

PR Move of the Week: Hillary Clinton (Hillz)

Hillary has become cool. That’s right, the Hillary Clinton who struggled through grueling Democratic primaries in 2008, only lose the ultimate prize to the maddeningly unruffled new guy, seems to be having the last laugh. And we thought Obama was the cool one. It started when two Hillary fans, PR specialists Stacy Lambe and Adam […]

Crenshaw Communications, ImPRessions, public relations • April 5, 2012

6 Reasons Why PR Is Stressful

One of my more colorful bosses was a communications exec with a very distinguished military background. His career included not only senior posts at the Pentagon, but two tours of duty in Vietnam, as a paratrooper. When things went wrong and I went crazy, he’d sometimes pat my shoulder, smile indulgently, and say, “It’s okay. […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • March 29, 2012

JetBlue’s Response to Pilot Breakdown: Light On Crisis PR Strategy?

All airlines are prone to rough PR weather, but JetBlue seems to have more than its share. Maybe it’s because during a time of rapidly deteriorating expectations, many of us still expect more of JetBlue. It’s that rare industry bird, the customer-friendly airline. An oxymoron. So when it goes off-course, that’s news. There was the […]

communications, Crenshaw Communications, ImPRessions, public relations, reputation • March 20, 2012

When Good PR Succeeds Too Well

The Joseph Kony viral video drama and the Mike Daisey scandal have one thing in common. In each case, someone set out to call public attention to a serious injustice, exploitation, or crime. In each case, their efforts were rewarded beyond their wildest notions. Too well, some might say. Each begs the question, can our […]