ImPRessions

communications, Crenshaw Communications, crisis management, ImPRessions, public relations • August 31, 2012

Bic Pen "For Her" Draws Mixed PR

In the past few days, lots of ink has been spilled – literally and digitally – about the hundreds customer reviews posted for Bic “For Her,” a line of pens marketed to women. Now, you might think the brand is elated to receive such an active response to a product, especially a year after its […]

communications, crisis management, ImPRessions, reputation • August 28, 2012

6 Myths of Crisis Management PR

In the past several weeks, brands from Burger King and Penn State to Chick-fil-A and CelebBoutique have grappled with serious reputational threats. These days, it’s almost routine for communications pros to be managing some kind of potential crisis situation along with proactive PR programs. Yet true “crisis management” is probably a misnomer. Though there are […]

communications, Crenshaw Communications, crisis management, ImPRessions, public relations, reputation, social media • August 24, 2012

Armstrong’s Crisis PR Is In Fighting Form

As evidence that he used performance-enhancing substances has gained traction over the years, cyclist Lance Armstrong always managed to stay out in front, avoiding major reputation damage. Until now. But even now, he may be down, but he’s not out. As he threw in the towel, announcing that he’d no longer contest the US Anti-Doping […]

communications, Crenshaw Communications, ImPRessions, public relations • August 20, 2012

How To "Newsjack" – Ethically

Recent conversation about “newsjacking” as the province of PR bottom-feeders has set off a minor digital storm. But I’m not sure what the fuss is about. The term originated with David Meerman Scott, who wrote a book on the topic; he defines it in the subtitle as “inject(ing) your ideas into breaking news” with a […]

Crenshaw Communications, ImPRessions, social media • August 12, 2012

Olympics 2012: A Golden Moment for Twitter

Top prize for social sharing during Olympics 2012? Unquestionably, the gold should go to Twitter. It gave us a fresh crop of must-follow athletes, broke news about shattered records, and fostered social sharing over everything from Ryan Lochte’s hotness to Gabby Douglas’ hair. And there were lots of milestones. There was the unprecedented partnership between […]

blogging, communications, Crenshaw Communications, ImPRessions, public relations • August 8, 2012

7 Signs Your PR Needs A Reboot

One of the exhilarating things about working in PR, particularly on the agency side, is the variability of what we do. It’s ideal for those of us who are easily bored or fear being in a rut. Yet, we, too, can fall into routine, and even the most well-conceived plan can become outdated or stale […]

blogging, communications, Crenshaw Communications, ImPRessions, public relations • July 31, 2012

When PR People Overshadow Their Clients

A while back, my firm was in a competitive review for a plum account. At our meeting, the potential client confided that he’d just come from a session with a well-known name in our industry and had crossed him off the list. The client wasn’t impressed. Or, rather, he was, but in the wrong way. […]

communications, Crenshaw Communications, ImPRessions, social media • July 24, 2012

Are We Too Old To "Get" Social Media?

Cathryn Sloane’s recent post arguing that social media managers need to be 25 or younger was a bombshell. Not so much because of her youthful myopia; that’s not rare. Or even the (somewhat shaky) thesis that because her peer group grew up with social media and used it socially to start, they understand its business […]

Crenshaw Communications, crisis management, ImPRessions, public relations, reputation • July 17, 2012

Can Penn State’s Reputation Be Saved?

Among the casualties of the Penn State sexual abuse coverup were the personal reputations of university officials, including the late football coach and sports icon Joe Paterno. Paterno, Spanier, Curley, Schultz and others will be forever linked to the efforts to minimize and conceal shocking crimes against children. (Who can forget the email in which […]